Exchange/Return
We have kept it simple, should you still have any questions do not hesitate to write to us care@canoopi.com
- We offer a 7 DAY exchange or return.
- Products on special offer/steal deals are eligible for exchange only.
- International and Custom orders are NOT eligible for return or exchange.
- Products such as Travel Cases are NOT eligible for return or exchange.
- Only unused & unwashed products with tags are eligible for exchange or return.
To raise a request, directly login myaccount or you may also send a mail at care@canoopi.com
- Exchange can be done only once with product of same or higher value. A Canoopi Credit Voucher may be issued for the balance amount.
- Incase of a Return/Cancelation, a standard charge of 325/- (100/- for add-on items) will be deducted at the time of settlement.
- Refund will be initiated after the necessary quality checks. Refund will be processed to the original payment mode (where applicable).
- For other cases & for COD kindly mail your bank details within 1month, else a non-reversible Credit Voucher will be issued.
- Refunds will be transferred as per standard 3rd party processing timelines and may take upto 15days.
- Credit Voucher will be issued after adjusting a transportation charge for products returned on RTO or No Show.
- A reverse pickup will be arranged only once. If the product is not returned for any reason, the customer will need to send it back themselves.
- Reverse pickup maynot be available across all pincodes, in such cases you are required to make your own arrangements to ship back the product.
- All returns are subject to the discretion of the brand.
