We have kept it simple, should you still have any questions do not hesitate to write to us care@canoopi.com

  • We offer a 7 DAY exchange or return.
  • Products on special offer/steal deals are eligible for exchange only. 
  • International orders are NOT eligible for return or exchange.
  • Only unused & unwashed products with tags are eligible for exchange or return.

To raise a request, write to us at care@canoopi.com
(mention your Order ID or any detail that helps us to identify the order)

  • We recommend you opt for a Canoopi Credit Voucher for ease of decision.
  • Exchange can be done only once with product of same or higher value. A Canoopi Credit Voucher may be issued for the balance amount.
  • Incase of a Return/Cancelation, a standard charge of 325/- (100/- for add-on items) will be deducted at the time of settlement.
  • Refund will be initiated after the necessary quality checks. Refund will be processed to the original payment mode (where applicable). For other cases & for COD kindly mail your bank details, the payment will be transferred as per standard 3rd party processing timelines and may take upto 15days.
  • Credit Voucher will be issued after adjusting a transportation charge for products returned on RTO or No Show.  
  • Reverse pickup maynot be available across all pincodes, in such cases you are required to make your own arrangements to ship back the product.
  • All returns are subject to the discretion of the brand.